Purchasing & Shipping

  • How is my payment handled?

    Payments are taken through ApplePay or Stripe in British Pounds (GBP). I do not store any of your debit/credit card details.

  • I have placed my order, how soon will I receive my painting?

    Original paintings will be packed and dispatched by me within 8 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from the time of shipping. Please allow 12 working days in total. If you need delivery by a specific date, please contact me before placing your order to make sure it can reach you in time.

  • Can I collect my artwork from your studio?

    Yes, absolutely! You are very welcome to collect your artwork from my home studio in Manningtree, North Essex, UK. Please select ‘Studio Pick-up’ at checkout to avoid shipping fees and get in touch with me after your order has been processed to make arrangements.

  • What about large artworks?

    Shipping costs for large artworks may need to be quoted individually – please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is despatched. If you buy online first to secure the painting the shipping cost will be billed separately after agreement.

  • Do you ship internationally?

    Yes, I can ship to most countries! Currently, my online shop provides shipping within the UK with the added option of shipping to Ireland available for works on paper. However, if you wish to purchase an artwork from overseas, you can contact me providing your full address and I will arrange a quote for your shipping.

    Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. I have no control over these potential charges nor a way to verify them. The customer is solely responsible for all import duties and taxes.

  • What is your refund policy?

    Please take some time before you purchase to carefully read the artwork description, check colours, sizes, framing, lead times for delivery etc. I work hard to ensure that my paintings are shown as accurately and true-to-life as possible, all in the hopes that when you receive your artwork in the post it is exactly what you hoped it would be.

    However, suppose you are unhappy with your painting or just changed your mind. In that case, I offer a full refund up to 14 days after receipt - refunds will be honoured after artworks are returned in perfect condition, the customer pays return shipping. Original shipping costs are not included in the refunded amount.